5

Initial contact was by phone. They were very courteous, professional and helpful. Also recommended a towing company to get my car to their shop. In person contact was just as good. Explained everything that they were going to do to find the issue with my car. Callled me to give me updates on my car. Will definitely keep them in my contacts if ever needed again. I will refer friends and family.

Yay! we are so glad that you had a great first experience and we were able to be helpful! Thanks so much for the glowing review!

- Pearl City Auto Works
5

Great team and easy to work with!

Thanks Pierre!!!

- Pearl City Auto Works
5

5

friendly staff, follow up timely. overall great experience

5

Thank you for the 5 stars!

- Pearl City Auto Works
5

Excellent, courteous, and friendly service all around! Genuinely cares for their customers and whatever our situation may be. Second time using their services and definitely would be my first choice when needed again! Thanks!

Thanks for the review!! We really try to make people feel cared for, so we are super glad that you feel that way. See you next time!

- Pearl City Auto Works
5

I really loved their honest look at a pre-purchase inspection. We were in need of a car and they got us in quickly to look at the car. We will definitely be back.

Yay Beki! Nice meeting you!!!

- Pearl City Auto Works
4

Great service, personable interactions with the service counter, and relatively quick turn-around. Communication could have been a little better about needing an extra half-day (there was no communication).

Hey Jeff, so sorry we didn't communicate the need for a second test drive for your vehicle for it to be fully quality checked, next time we will definitely communicate better! Thanks so much for coming in these last couple of times, we look forward to seeing you and Nicole!

- Pearl City Auto Works
5

Went to PCAW for the first time after the worst dealership service in my many years of car ownership. Excellent customer service from the front desk to the mechanics. Very clear communication, no pushy sales tactics. Everything is expensive nowadays, but I am 100% sure I saved hundreds compared to the dealership. What dealership, you ask? I don't remember, as they are fully dead to me. Somewhere on the Windward side, near a shopping center with a Ross's, McD's, Foodland, and a Kozo.

Hey Sal, we really appreciate your review, and we are so happy you had a great first experience! See you next time!

- Pearl City Auto Works
5

Great customer service and attention to details about our vehicles.

Thank you Carmen, happy to always be able to help you and your family.

- Pearl City Auto Works
Pearl City Auto Works is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Pearl City Auto Works (808) 486-4848 if you have any issues in accessing any area of our website.