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5

I have nothing but good things to say about pearl city auto works. My 2003 cadillac cts was misfiring really bad so I called the closest auto repair shop and it just happened to be this shop. I brought my car down and I figured it would be an expensive fix. Turns out even on this expensive island there are mechanics that do good work at an affordable price. The ladies that work customer service are just a bonus to the great technicians at pearl city auto works. They were very knowledgeable and informative when they were describing what was being worked on. Wrapping it up i strongly recommend this shop if you don't want to pay the outrageous prices at dealerships and want quality work done. Thanks for everything!

5

Great friendly service as always.

1

Our experience with Pearl City Auto Works has been a shocking disappointment. We trusted the reviews, and were happy to think that the place was owned by a woman. Having already paid $400 for a diagnostic elsewhere on our Jeep Sahara Edition 1994, for the installation of a remanufactured YJ 4.0 L engine ($2,800 with labor), we decided to take it to Pearl City Auto Works as one of only two Jeep specialists of excellent reviews and long standing to have this done. $200 later, we received estimates for two possible procedures; the installation of a used engine with 67,000 miles on it (which is probably not a YJ engine since they stopped making those in 1997 and all of the used ones have many more miles than that); or the installation of a remanufactured engine. Labor charge $100 per hour, but we can't say what the work would have been like. The problem is parts. Customers can check their cost online now! Every item on the estimate was inflated to about three times its cost online, and the remanufactured engine can be found online for a third of the price quoted with a 7-year, 70-thousand-mile guarantee, (not to mention the Pearl City charge of $350 for freight). The explanation for this is "retail profit" which sounds a lot like "dealer markup" on a used car invoice. We gambled on good service from Pearl City Auto Works, to the tune of a total of $200 diagnostic and $240 to an independent towing firm for two-way towing to Pearl City. We still have a broken vehicle and feel a lot less like trusting reviews.

I'm sorry to hear you've got a negative impression of us, Cynthia. While I certainly understand that your situation is frustrating, I want to assure you that we don't charge any more than any other shop would for our parts. In fact, we pride ourselves on our fair pricing. Replacing an engine, as I'm sure you know, is a big job that takes a lot of time and a lot of costly parts. You're right: you can find parts cheaper online, but they don't come with the guarantees that our parts do. When we install a new engine into a vehicle, we're absolutely sure it's in good shape. You just don't get that kind of assurance online. It's really too bad you weren't happy with our quote, and didn't get your Jeep fixed at our place. But, I hope you were able to get it taken care of. Best wishes. -Erin R., Owner

- Pearl City Auto Works
5

I had taken my car to another repair shop twice for the same problem. I had also checked the internet to try and diagnose the problem myself. The same problem continued to exiist. While on the internet, PCAW came on as a recommended place to go. I tried, and I'm glad I did. I was skeptical at first, but I'm a firm believer now. Prior to taking it to PCAW, I had considered getting rid of my car. Now, I'm a believer in them. Thanks a lotDennis Kaeka

I'm glad we got the pleasure of servicing you. You made me believe in great customers like you.

- Pearl City Auto Works
5

Getting excellent service from PCAW is nothing new. I have been going there for years and would not trust my cars with anyone else. Great people, great service.

5

Excellent service in a timely manner. Minimal interruption to my day!

5

Been a customer approximately 40 years. Starting from owner father to current owner daughter. Excellent service, outstanding work. More importantly, unquestioned integrity.

5

I am very pleased with the attention Autoworks gave to my truck. Erin and Ashley made me feel like "Ohana" and always kept me informed on what was happening to my truck. I needed my engine and ABS lights checked out, but Autoworks also found other problems. They explained what needed to be done, the cost, the duration of the repairs, and did not pressure me to fix everything at once. I did authorize the repairs and the mechanics did an outstanding job, my truck runs like new. Most places want to make a fast "buck", but through my experience - Autoworks is not one of them. Everyone at Autoworks is a professional and like I said before, they make you feel like "Ohana".

5

Took my car in at scheduled time. Communication was really good when a part was not able to be delivered by the original date. Car was fixed in the same day as promised. Great service!

5

Hi Erin, our experience with you is always a great one. Always a 10 plus. Keoki is always informative friendly and just great customer service. Your new girl Shay, hopefully spelled that correctly was very courteous seemed quite informative also. Very good in calling back and leaving messages. Always a 10 out 10. Thank you always Erin!!!Russell and Lori

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