Aiea Auto Repair

Our experience with Pearl City Auto Works has been a shocking disappointment. We trusted the reviews, and were happy to think that the place was owned by a woman. Having already paid $400 for a diagnostic elsewhere on our Jeep Sahara Edition 1994, for the installation of a remanufactured YJ 4.0 L engine ($2,800 with labor), we decided to take it to Pearl City Auto Works as one of only two Jeep specialists of excellent reviews and long standing to have this done. $200 later, we received estimates for two possible procedures; the installation of a used engine with 67,000 miles on it (which is probably not a YJ engine since they stopped making those in 1997 and all of the used ones have many more miles than that); or the installation of a remanufactured engine. Labor charge $100 per hour, but we can't say what the work would have been like. The problem is parts. Customers can check their cost online now! Every item on the estimate was inflated to about three times its cost online, and the remanufactured engine can be found online for a third of the price quoted with a 7-year, 70-thousand-mile guarantee, (not to mention the Pearl City charge of $350 for freight). The explanation for this is "retail profit" which sounds a lot like "dealer markup" on a used car invoice. We gambled on good service from Pearl City Auto Works, to the tune of a total of $200 diagnostic and $240 to an independent towing firm for two-way towing to Pearl City. We still have a broken vehicle and feel a lot less like trusting reviews.

I had taken my car to another repair shop twice for the same problem. I had also checked the internet to try and diagnose the problem myself. The same problem continued to exiist. While on the internet, PCAW came on as a recommended place to go. I tried, and I'm glad I did. I was skeptical at first, but I'm a firm believer now. Prior to taking it to PCAW, I had considered getting rid of my car. Now, I'm a believer in them. Thanks a lotDennis Kaeka

Getting excellent service from PCAW is nothing new. I have been going there for years and would not trust my cars with anyone else. Great people, great service.

Excellent service in a timely manner. Minimal interruption to my day!

Been a customer approximately 40 years. Starting from owner father to current owner daughter. Excellent service, outstanding work. More importantly, unquestioned integrity.

I am very pleased with the attention Autoworks gave to my truck. Erin and Ashley made me feel like "Ohana" and always kept me informed on what was happening to my truck. I needed my engine and ABS lights checked out, but Autoworks also found other problems. They explained what needed to be done, the cost, the duration of the repairs, and did not pressure me to fix everything at once. I did authorize the repairs and the mechanics did an outstanding job, my truck runs like new. Most places want to make a fast "buck", but through my experience - Autoworks is not one of them. Everyone at Autoworks is a professional and like I said before, they make you feel like "Ohana".

Took my car in at scheduled time. Communication was really good when a part was not able to be delivered by the original date. Car was fixed in the same day as promised. Great service!

Hi Erin, our experience with you is always a great one. Always a 10 plus. Keoki is always informative friendly and just great customer service. Your new girl Shay, hopefully spelled that correctly was very courteous seemed quite informative also. Very good in calling back and leaving messages. Always a 10 out 10. Thank you always Erin!!!Russell and Lori

Great customer service! Very genuine & honest services!

Great timely service. A little hard to find (behind the Napa) but other then that nice people great price and speedy.